Job Description for IT Trainees (DevOps, AWS, Python)

Experience :Freshers

Passout Year :2019-20

Responsibilities 

  • Excellent communication with customers.
  • Ability to train and get certified in Velocity Cloud solution (Devops)
  • Ability to train and upgrade skills on ITIL processes
  • Ability to train on any ERP as required.
  • Deliver a high quality IT support in line with targeted SLA’s
  • Professional ticket handling utilising the company’s service management system.
  • Adhere to our internal policies and standard operating procedures, and also to suggest any improvements to the policies where necessary.
  • Responsible for resolving problems or questions from Velocity customers worldwide:
  1. In a friendly way.
  2. With a professional approach.
  3. Explaining solutions to end-users in an understandable, non-technical, user-friendly manner.
  • To understand and support the service and the related technical environment, with the ability to quickly and accurately define and resolve technical problems.
  • Responsible for L1 /L2 tasks in ERP such as, but not limited to:
  1. Daily health Checks
  2. Regular L1 tasks
  3. Tasks with Standard Operating Procedures
  4. Support Patching
  5. User Administration
  6. Coding and development
  7. Debugging
  • To ensure all captured monitoring events are dealt with promptly in order to offset any impact to our customers.
  • To strive for continuous learning and train for professional certifications.
  • Attend meetings and provide recommendations to improve/ automate operations

Requirements

  • 0 to 1 year of experience in IT or any equivalent ERP applications
  • Engineering Graduates/Post Graduates would be ideal candidates with a technical inclination.
  • Strong interests for continuous learning and work on latest technology
  • Ability to work in a fast-paced and ever changing environment
  • Ability to work cohesively in a team environment and act as a team player
  • Positive attitude, dedication and consistency are the key parameters
  • Excellent problem solver.
  • Fluent in verbal and written English.
  • Excellent verbal and written communication skills.
  • Good technical understanding and experience
  • To be able to cover flexible shift patterns.
  • Able to cope with multiple problems in a calm and professional manner.
  • Team player.
  • Friendly and approachable.
  • Precision, professionalism, perfectionism, passion for new technologies and a pragmatic approach.

Good to Have 

  • Knowledge of business processes and ERP processes
  • Any Technical certifications
  • College Final Year project in New technologies like IoT, Big data, ML or cloud technologies. 

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