Job Description for IT Trainees (DevOps, AWS, Python)

Experience :Freshers

Passout Year :2019-20

Responsibilities 

• Excellent communication with customers.
• Ability to train and get certified in Velocity Cloud solution (Devops)
• Ability to train and upgrade skills on ITIL processes
• Ability to train on any ERP as required.
• Deliver a high quality IT support in line with targeted SLA’s
• Professional ticket handling utilising the company’s service management system.
• Adhere to our internal policies and standard operating procedures, and also to suggest any improvements to the policies where necessary.
• Responsible for resolving problems or questions from Velocity customers worldwide:

1. In a friendly way.
2. With a professional approach.
3. Explaining solutions to end-users in an understandable, non-technical, user-friendly manner.

• To understand and support the service and the related technical environment, with the ability to quickly and accurately define and resolve technical problems.
• Responsible for L1 /L2 tasks in ERP such as, but not limited to:

1. Daily health Checks
2. Regular L1 tasks
3. Tasks with Standard Operating Procedures
4. Support Patching
5. User Administration
6. Coding and development
7. Debugging

• To ensure all captured monitoring events are dealt with promptly in order to offset any impact to our customers.
• To strive for continuous learning and train for professional certifications.
• Attend meetings and provide recommendations to improve/ automate operations

Requirements

• 0 to 1 year of experience in IT or any equivalent ERP applications
• Engineering Graduates/Post Graduates would be ideal candidates with a technical inclination.
• Strong interests for continuous learning and work on latest technology
• Ability to work in a fast-paced and ever changing environment
• Ability to work cohesively in a team environment and act as a team player
• Positive attitude, dedication and consistency are the key parameters
• Excellent problem solver.
• Fluent in verbal and written English.
• Excellent verbal and written communication skills.
• Good technical understanding and experience
• To be able to cover flexible shift patterns.
• Able to cope with multiple problems in a calm and professional manner.
• Team player.
• Friendly and approachable.
• Precision, professionalism, perfectionism, passion for new technologies and a pragmatic approach.

Good to Have 

• Knowledge of business processes and ERP processes
• Any Technical certifications
• College Final Year project in New technologies like IoT, Big data, ML or cloud technologies.