Job Description for L3 Support Engineer 

We are having an urgent requirement for IT Freshers for a L3 Support Engineer role.

Kindly let me know if you have any interested candidates for the same. 

Position: L3 Support Engineer 

Experience: 0-6 months

CTC: 3 LPA

Location: Baner, Pune

Roles and Responsibilities:

– Troubleshooting and Problem-solving: As an L3 support engineer, one of the primary responsibilities is to troubleshoot complex technical issues and provide solutions to end-users.

– Technical Escalation: When an issue cannot be resolved by L1 or L2 support teams, it is escalated to the L3 support engineer. As an L3 support engineer, you will be responsible for handling such escalated cases and providing timely solutions.

– Incident Management: The Technical Specialist is responsible for ensuring that all incidents are resolved in a timely manner and within the defined service level agreements (SLAs).

– Documentation: A Technical Specialist should be able to create detailed documentation of technical procedures, configurations, and troubleshooting steps.

– Team Collaboration: Working with cross-functional teams to solve complex problems, provide technical training and support, and develop best practices is a key aspect of the role.

– Technical Skills Development: A Technical Specialist should continuously develop their technical knowledge, keeping up-to-date with the latest trends, and attend training sessions to improve their skillset.

Requirements:

– Excellent communication, both verbal and written.

– Required to take ownership of their tasks and bring them to closure.

– Proficient troubleshooter across diverse systems and technologies.

– Skilled in handling escalated cases with timely solutions.
– Proven incident management, meeting SLAs.
– Strong documentation skills for technical guides.- Rotational shifts (Including night shift)

– Tech/ Tools – Linux, Database queries (SQL & MongoDB)